Order & Delivery
Shipping & Delivery
Found a Norlea item you love? Great — here's everything you need to know about getting it to your door.
How to Order
Select your preferred product option and click "Add to Cart."
You can continue shopping and return to your cart anytime using the cart icon at the top right.
Please note that adding an item to your cart does not reserve it.
When you're ready, click the cart icon, review your items and quantities, then click "Proceed to Checkout" to complete your order.
Once your order is placed, we begin processing it quickly so it reaches you as soon as possible.
This means we may not be able to make changes after checkout.
If you need to correct something, contact us immediately:
We'll do our best to help before your order ships.
Where We Ship
We currently ship to:
🇸🇪 Sweden
🇳🇴 Norway
🇩🇰 Denmark
Shipping Costs
We offer standard shipping rates calculated at checkout.
The final shipping cost will be displayed before you complete your purchase.
Delivery Times
Processing takes:
1–4 business days
Delivery takes:
10–20 business days on average
Delivery times depend on your location and local carrier.
You'll see estimated delivery information before completing your order.
Please note that delivery times are estimates and may vary during peak periods, holidays, or due to carrier delays.
Tracking Your Order
Every order ships with tracking.
As soon as your order is dispatched, you will receive an email with a link to your order status page so you can follow your package until it reaches your door.
If You're Not Home
Depending on your local carrier, your package may be:
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Left in a secure location
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Delivered to a nearby neighbor
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Held at a local pickup point with instructions
Import Duties & Taxes
Depending on your country’s regulations, your order may be subject to import duties, taxes, or customs fees.
These charges are determined by local authorities and are the responsibility of the recipient unless otherwise stated at checkout.
Norlea has no control over customs charges and cannot predict the amount.
Incorrect Address
Please double-check your shipping address at checkout.
It is the customer's responsibility to provide the correct delivery information.
If you believe you entered the wrong address, contact us immediately:
We'll try to correct it before your order ships.
Lost, Delayed, or Missing Packages
We want you to receive your order.
If your tracking shows your package as delivered but you have not received it, or if your order is significantly delayed, contact us within 30 days of the expected delivery date.
We'll investigate with the carrier and work to resolve the issue.
Your consumer rights are not affected.
Questions About Your Order
Check our FAQ first — most answers are available there.
If you cannot find what you need, contact us:
We're happy to help.
Declare withdrawal
Please fill out the following form to declare your withdrawal from the contract.
