Shipping policy

Shipping & Delivery

Here's everything you need to know about how and when your Norlea order reaches you.

Delivery Areas

We currently deliver to:

🇸🇪 Sweden
🇳🇴 Norway
🇩🇰 Denmark

Delivery Costs

Delivery cost is calculated and shown at checkout before you pay.

Free standard delivery applies to qualifying orders.

For orders below the free shipping threshold, shipping rates are calculated at checkout based on destination and order details.

Delivery Times

Orders are typically processed within:

1–4 business days

After processing, delivery usually takes:

10–20 business days

Delivery times may vary depending on your location, local carrier, holidays, and peak periods.

Delivery Method

All orders are shipped using a tracked courier service.

Once your order has been dispatched, you will receive tracking information by email so you can follow your package until it arrives.

Tracking Your Order

Every order ships with tracking.

As soon as your order is dispatched, you will receive an email containing a link to your order status page so you can follow your delivery.

Customs, Duties & Import Taxes

Orders may be subject to local taxes, duties, or customs fees depending on your country and regulations.

Any additional charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

Norlea is not responsible for delays caused by customs processing.

Delivery & Signature

A signature may be required upon delivery.

If you are not available, the courier may leave your parcel in a safe location, with a neighbor, or provide instructions for collection or redelivery.

Incorrect Address

Please double-check your shipping address at checkout.

It is the customer's responsibility to provide the correct delivery information.

If you notice an incorrect address, contact us immediately:

📧 support@norlea.co

We will do our best to update it before your order ships.

Lost, Delayed, or Missing Packages

We want you to receive your order.

If your tracking shows delivered but you have not received your package, or if your order is significantly delayed, contact us within 30 days of the expected delivery date.

We will investigate with the carrier and work to resolve the issue.

Your consumer rights remain unaffected.

Questions About Your Order

Check our FAQ first — most answers can be found there.

If you cannot find what you need, contact us: