Refund policy
Returns & Refunds
We want you to be completely satisfied with your Norlea purchase.
If something isn't right, we're here to help.
Return Policy
We offer a 30-day return policy across all our markets, starting from the date your order is delivered.
To be eligible for a return, your item must be:
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Unused
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In its original condition
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In its original packaging
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With all tags attached
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With any included accessories or manuals
You'll also need your receipt or proof of purchase.
How to Start a Return
To begin a return, please contact us first:
Items sent back without requesting a return first, or sent to an address other than the one we provide, cannot be accepted or refunded.
Return Costs
Return shipping costs are the customer's responsibility.
However, if your item is:
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Faulty
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Damaged
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Incorrectly sent
we will cover the return shipping cost.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept change-of-mind returns on:
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Underwear
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Swimwear
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Earrings and pierced jewellery
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Opened cosmetics
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Opened skincare products
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Opened haircare products
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Opened personal care products
Sale items and gift cards are also non-returnable.
This does not affect your rights if an item is faulty, damaged, or not as described.
In those cases, you are entitled to a suitable remedy under applicable consumer protection laws.
Refunds
Once your return has been received and approved, we will issue a refund to your original payment method.
Refunds are processed within:
14 days
You will receive an email notification once your refund has been completed.
Your Consumer Rights
Norlea respects all applicable consumer protection rights in Sweden, Norway, and Denmark.
If your product arrives faulty, damaged, or not as described, please contact us and we will work with you to find an appropriate solution.
Questions
For any questions about returns or refunds, contact us:
We're happy to help.